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FDS License Keys Available from EA [message #79466]

Tue, 13 April 2004 08:03

DaMax
Messages: 39
Registered: April 2004

Karma: 0

Recruit

UPDATE May 1, 2004
As per here, Richard A. requested that future contacts for FDS license keys are put through http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/ask.php?. Thanks to Richard for his great work.

*****

Hello all,

I am writing to inform you that FDS license keys for C&C Renegade can be obtained from Electronic Arts as of April 13, 2004.

I started up by visiting the website to register the FDS key for my WOL username, didn't receive the e-mail with the key, and started communicating with EA Technical Support. As you can see below, it took a while to get the right person, but once that was accomplished, I received the number.

I dedicate this number to TwAKatie for her excellent work for the Renegade community. Katie, please PM me any time, this number is yours.

Regards,
Max.

**********

-----Original Message-----
From: Support31 [mailto:Support31@ea.com]
Sent: Tuesday, April 13, 2004 3:45 PM
To: [erased by MaxPepper]
Subject: FDS number

Hello

Thank you for contacting me. Your FDS number is [22 digit number, erased by MaxPepper]

Thank you for contacting Electronic Arts Online Support and please feel free to respond if any of the suggestions I made do not work,

Richard A.
EA Technical Support

**********

Customer 04/13/2004 08:24 AM
Dear Richard,

thank you very much for your reply. Here is the requested information:

Westwood Online Username: [erased by MaxPepper]
Password: [erased by MaxPepper]
E-Mail: [erased by MaxPepper]

Regards,

[erased by MaxPepper]

Response (Box Richard A.) 04/13/2004 08:17 AM
Hello

Thank you for contacting me. We are still looking into this issue. The server used to send out these email is functioning. However some people have not received their numbers.

Make sure your email account is not blocking any emails from YourRenegadeFDSSerial@westwood.com. Also, try creating a Westwood account with a different email address.

There is a chance I can get your number. Go ahead and give me your email address and the logins used of one of the accounts you tried to get a number for. I will have to manually request it. Once I have a serial number I will be emailing it to you. This could take as many as 4 days to process.

Richard A.
EA Technical Support

Customer 04/12/2004 01:07 PM
Well, unfortunately this help section is the one that is indicated to handle arising issues. I understand that this is a very tricky issue, but if you are not connected to the Dedicated server program through Westwood online, who is? And if you as the indicated help center cannot provide the serial number, who can? I would greatly appreciate if you could review this problem further, escalate it if necessary, and find me that license key.

Response (Box Alex I.) 04/11/2004 06:33 PM
Sorry, but technical support is not connected to the Dedicated server program through Westwood online. There is not much I can do from this end. I would suggest going through any help or FAQ's they have listed on the sight about setting up the server.

Customer 04/11/2004 01:25 PM
Thank you very much for your reply. Here is what I am referring to:

To set up a free C&C Renegade dedicated server, one is supposed to go to the following website:

http://renegadeserver.westwood.com/RenegadeFdsReg/index.jsp

There I enter a Westwood Online User ID and password, and on the following page I can request that a license key is sent to the e-mail address associated with the Westwood Online User ID. The problem is that I have not received the license key for the Renegade Dedicated Server. Perhaps you can look it up and send it to me?

Response (Box Alex I.) 04/11/2004 01:10 PM
Hello,

Thank you for contacting EA Technical Support. We will be happy to provide you help with the troubles and concerns you have.

I do not believe you need a Serial number to run a Dedicated server. I am not sure exactly what you are asking for.

Auto-Response (Box Alex I.) 04/10/2004 08:41 PM
Title: How to setup a Dedicated server &Dedicated server information for C&C Renegade.
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=3066&p_created=1014678495

Title: Why do I get an error about my version of Westwood online being incompatible?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=1343&p_created=987458448

Title: C&C support library error
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=9079&p_created=1036186130

Title: Why does C&C Renegade crash to desktop when I exit a multiplayer game? Why do t
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=2839&p_created=1010612801

Title: Why won稚 C&C Renegade work on Game Spy?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=3071&p_created=1014681236

Customer 04/10/2004 08:41 PM
Hello,

I registered a C&C Renegade dedicated server license key for the Westwood Online username [erased by MaxPepper]. Unfortunately I have not received the e-mail with the actual license key. Is it possible to send me the license key?

I greatly appreciate your support.

Regards,

[erased by MaxPepper][/url]

[Updated on: Sat, 01 May 2004 10:46]