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Re: Renguard/Norton Problems [message #176145 is a reply to message #175500]

Mon, 24 October 2005 03:39

Blazer
Messages: 3322
Registered: February 2003
Location: Phoenix, AZ

Karma:

General (3 Stars)
Administrator/General

FYI, I have just sent this message to Symantec:

Blazer

I work for a nonprofit company that provides legacy support for a particular game title. One of our products is an anti-cheat addon, which utilizes the "SVKP Protector" to encrypt and protect our code from crackers.

In effect, every game client (thousands) are using our module, which utilizes SVKP.

The problem is that as of last week, Symantec added SVKP to their virus definitions as "Hacktool.Rootkit".

This is causing *major* disruption of our customers who use Symantec security products, as their game clients no longer work, and we are being flooded with support issues as the average joe user just sees a popup that they are "infected" and want to know why our software is a virus or trojan.

Please reply ASAP and let me know the procedure for requesting removal or alteration of a virus definition, or at least it's description page ( http://securityresponse.symantec.com/avcenter/venc/data/hack tool.rootkit.html), to include information to the effect of that just because a program is using SVKP, doesn't mean its a backdoor/trojan/rootkit.

Our company pays a licensing fee to use SVKP, and Symantec has pretty much pulled the rug out from under us....please advise.

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[Message index]

		Renguard/Norton Problems By: rc22fires on Thu, 20 October 2005 08:51
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:24
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Parad0x on Thu, 20 October 2005 09:26
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:42
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: SurfX805 on Fri, 04 November 2005 22:08
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:38
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Ma1kel on Thu, 20 October 2005 09:54
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:55
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: DethSilver on Sat, 22 October 2005 13:56
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Cannibus on Thu, 20 October 2005 10:35
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: luv2pb on Thu, 20 October 2005 10:37
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Dethdeath on Thu, 20 October 2005 11:10
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: ododd on Thu, 20 October 2005 11:11
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 11:36
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Kanezor on Thu, 20 October 2005 11:44
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 11:59
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: pqlarbear on Thu, 20 October 2005 14:51
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 15:13
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Warmonger on Thu, 20 October 2005 15:47
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: ododd on Thu, 20 October 2005 11:58
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Cannibus on Thu, 20 October 2005 11:59
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Parad0x on Thu, 20 October 2005 13:11
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Kanezor on Thu, 20 October 2005 13:27
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Renx on Thu, 20 October 2005 13:32
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Goztow on Thu, 20 October 2005 13:34
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rafkid on Thu, 20 October 2005 14:15
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Cboy on Thu, 20 October 2005 14:37
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 13:43
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Renx on Thu, 20 October 2005 14:47
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 14:53
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 16:01
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Warmonger on Thu, 20 October 2005 16:04
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 16:14
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Warmonger on Thu, 20 October 2005 16:21
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: ododd on Thu, 20 October 2005 16:23
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 16:31
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 17:15
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Crimson on Thu, 20 October 2005 17:40
		Renguard-related virus By: [NE]Shockwave[HS] on Thu, 20 October 2005 20:40
		Re: Renguard-related virus By: [NE]Shockwave[HS] on Thu, 20 October 2005 21:22
		Re: Renguard-related virus By: Mylo on Thu, 20 October 2005 22:58
		Re: Renguard-related virus By: CloudOne on Thu, 20 October 2005 23:05
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Fri, 21 October 2005 00:49
		Re: Renguard/Norton Problems By: Kholdstare on Fri, 21 October 2005 15:54
		Re: Renguard/Norton Problems By: Kytten9 on Fri, 21 October 2005 16:00
		Re: Renguard/Norton Problems By: [NE]Shockwave[HS] on Fri, 21 October 2005 17:07
		Re: Renguard/Norton Problems By: Gizbotvas on Fri, 21 October 2005 20:27
		still having problems By: PlastoJoe on Fri, 21 October 2005 22:47
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 06:26
		Re: Renguard/Norton Problems By: HTGunny on Sat, 22 October 2005 09:27
		Re: Renguard/Norton Problems By: Kanezor on Sat, 22 October 2005 10:07
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 11:49
		Re: Renguard/Norton Problems By: xxredrum on Sat, 22 October 2005 09:50
		Re: Renguard/Norton Problems By: Kanezor on Sat, 22 October 2005 09:54
		Re: Renguard/Norton Problems By: Gizbotvas on Sat, 22 October 2005 18:59
		Re: Renguard/Norton Problems By: CrazyNick on Sun, 23 October 2005 02:55
		Re: Renguard/Norton Problems By: stomaslurper on Sun, 23 October 2005 03:19
		Re: Renguard/Norton Problems By: trashyall on Mon, 24 October 2005 04:17
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 05:09
		Re: Renguard/Norton Problems By: trashyall on Thu, 27 October 2005 00:56
		Re: Renguard/Norton Problems By: JPNOD on Sat, 22 October 2005 11:57
		Re: Renguard/Norton Problems By: Cybie1111 on Sat, 22 October 2005 12:46
		Re: Renguard/Norton Problems By: SuperTech on Sat, 22 October 2005 13:20
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sat, 22 October 2005 13:29
		Re: Renguard/Norton Problems By: rc22fires on Sat, 22 October 2005 13:55
		Re: Renguard/Norton Problems By: Recon on Sat, 22 October 2005 15:27
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 15:53
		Re: Renguard/Norton Problems By: Recon on Sat, 22 October 2005 16:06
		Re: Renguard/Norton Problems By: Cybie1111 on Sat, 22 October 2005 16:49
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sat, 22 October 2005 17:28
		Re: Renguard/Norton Problems By: rc22fires on Sat, 22 October 2005 18:36
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 20:07
		Re: Renguard/Norton Problems By: [BA]RANGER on Sat, 22 October 2005 21:34
		Re: Renguard/Norton Problems By: AmunRa on Sun, 23 October 2005 02:46
		Re: Renguard/Norton Problems By: EnderGate on Sat, 22 October 2005 22:39
		Re: Renguard/Norton Problems By: PlastoJoe on Sat, 22 October 2005 23:20
		Re: Renguard/Norton Problems By: Recon on Sun, 23 October 2005 06:11
		Re: Renguard/Norton Problems By: Renx on Sun, 23 October 2005 07:51
		Re: Renguard/Norton Problems By: rc22fires on Sun, 23 October 2005 14:05
		Re: Renguard/Norton Problems By: Parad0x on Sun, 23 October 2005 12:27
		Re: Renguard/Norton Problems By: Alkaline on Sun, 23 October 2005 17:14
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sun, 23 October 2005 17:29
		Re: Renguard/Norton Problems By: HTGunny on Sun, 23 October 2005 17:44
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sun, 23 October 2005 17:47
		Re: Renguard/Norton Problems By: CrazyNick on Sun, 23 October 2005 21:24
		Re: Renguard/Norton Problems By: CrazyNick on Sun, 23 October 2005 22:10
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 02:40
		Re: Renguard/Norton Problems By: rc22fires on Mon, 24 October 2005 04:39
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 05:02
		Re: Renguard/Norton Problems By: ingram091 on Mon, 24 October 2005 00:34
		Re: Renguard/Norton Problems By: Nightma12 on Mon, 24 October 2005 00:47
		Re: Renguard/Norton Problems By: Crimson on Mon, 24 October 2005 03:24
		Re: Renguard/Norton Problems By: [NE]Shockwave[HS] on Fri, 28 October 2005 10:39
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 03:39
		Re: Renguard/Norton Problems By: ingram091 on Mon, 24 October 2005 03:52
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 05:00
		Re: Renguard/Norton Problems By: Alkaline on Mon, 24 October 2005 08:07
		Re: Renguard/Norton Problems By: Nightma12 on Mon, 24 October 2005 08:26
		Re: Renguard/Norton Problems By: CrazyNick on Mon, 24 October 2005 18:01
		Re: Renguard/Norton Problems By: Nightma12 on Tue, 25 October 2005 00:26
		Re: Renguard/Norton Problems By: Alkaline on Tue, 25 October 2005 18:31
		Re: Renguard/Norton Problems By: Kanezor on Tue, 25 October 2005 20:03
		Re: Renguard/Norton Problems By: Xerevix on Tue, 25 October 2005 21:25
		Re: Renguard/Norton Problems By: Kanezor on Tue, 25 October 2005 23:39
		Re: Renguard/Norton Problems By: ~-ALERT-~ on Wed, 26 October 2005 06:07
		Re: Renguard/Norton Problems By: mac on Wed, 26 October 2005 06:12
		Re: Renguard/Norton Problems By: HTGunny on Thu, 27 October 2005 00:58
		Re: Renguard/Norton Problems By: =HT=T-Bird on Fri, 28 October 2005 05:06
		Re: Renguard/Norton Problems By: Nightma12 on Wed, 26 October 2005 06:22
		Re: Renguard/Norton Problems By: catfishtuna on Wed, 26 October 2005 09:03
		Re: Renguard/Norton Problems By: Enforcer on Wed, 26 October 2005 10:41
		Re: Renguard/Norton Problems By: CrazyNick on Wed, 26 October 2005 22:59
		Re: Renguard/Norton Problems By: CrazyNick on Wed, 26 October 2005 23:02
		Re: Renguard/Norton Problems By: Nightma12 on Wed, 26 October 2005 09:12
		Re: Renguard/Norton Problems By: Blazer on Thu, 27 October 2005 12:49
		Re: Renguard/Norton Problems By: Crimson on Fri, 28 October 2005 06:08
		Re: Renguard/Norton Problems By: HTGunny on Sat, 29 October 2005 00:00
		Re: Renguard/Norton Problems By: Kanezor on Sat, 29 October 2005 11:27
		Re: Renguard/Norton Problems By: killboy06 on Fri, 28 October 2005 14:42
		Re: Renguard/Norton Problems By: Kanezor on Fri, 28 October 2005 18:37
		Re: Renguard/Norton Problems By: Crimson on Sat, 29 October 2005 02:06
		Re: Renguard/Norton Problems By: killboy06 on Sat, 29 October 2005 14:08
		Re: Renguard/Norton Problems By: Kanezor on Sat, 05 November 2005 00:50

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