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| EA's response to serial email problem [message #62959] |
Wed, 21 January 2004 13:03   |
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gibberish
Messages: 366
Registered: May 2003
Karma: 0
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Commander |
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I requested my serial with one username, but I use a different one to log on with.
As a result I don't think the serial has anything to do with the username/password. I think the username just has to be a valid WOL name.
Gib
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| EA's response to serial email problem [message #63007] |
Wed, 21 January 2004 16:40 |
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IRON FART
Messages: 1989
Registered: September 2003
Location: LOS ANGELES
Karma: 0
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General (1 Star) |
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But they CAN pass your problems on to the higher-ups, and they don't always do that. Either that or the higher-ups give them a bunch of shit to shovel at you, and they simply pass it along no matter how little sense it makes.
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After some talking...
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Response (Box Richard A.) 01/21/2004 11:18 AM
Hello
Thank you for contacting me. I am running a test again. I will forward my findings to the network engineers and hopefully get down to the bottom this. With the closure of the Westwood Las Vegas studios the server access is limited to our Pacific studios. I am currently trying to track down who has access.
Are you using only Yahoo or hotmail accounts? Do you have an ISP account or perhaps a work account? I have seen this problem with a hand full of other people with the free email services. The only thing I can think of is SPAM filtering. Make sure you do not have any filtering going on.
Thank you for contacting Electronic Arts Online Support and please feel free to respond if any of the suggestions I made do not work,
Richard A.
EA Technical Support
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Hopefully I get a good response, or I'm just gonna keep politely nagging.
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| EA's response to serial email problem [message #63044] |
Wed, 21 January 2004 18:56 |
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snipesimo
Messages: 764
Registered: February 2003
Karma: 0
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Colonel |
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Looks like being nice and patient has paid off. I am making progress. After I read this response from him, I replied thanking him and asked him one last question, I asked him if it would be possible for him to put me in contact with someone from the Networks Operation Center. Not only to talk to someone who has access to the box directly, but to see if I can discuss other WOL issues with him ( outages, chatroom chaos etc).
Response (Box Frank L.) 01/21/2004 06:47 PM
Hello,
The situation is just that we don't maintain those servers here in tech support- we just handle issues with the game itself, as it installs off the CD. In order to check if the servers are up and functional, I just send a message to our network operations center, and as best as they can tell the server is working properly.
Since there seems to be some other error going on other than the server being up or down, let me send them a new message and hope that they look into the systems more thoroughly. I don't have any idea as to the timeframe for this, at the time I'm sending this to you. Unfortunately, if the system is fixed to be more consistent with sending emails, you may have to create a new Westwood online account to generate new serial numbers from.
Thank you for contacting Electronic Arts Online Support,
Frank L.
EA Technical Support
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| EA's response to serial email problem [message #63439] |
Sat, 24 January 2004 16:35 |
egg098
Messages: 147
Registered: August 2003
Karma: 0
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Recruit |
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I don't think so, no, because of the fact that the serial has to be registered with EA - doesn't matter what nickname you use, as the serials are universal. When you request one (when it worked!), I think EA gave you a number and recorded that in their database.
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