EA's response to serial email problem [message #62695] |
Mon, 19 January 2004 18:24  |
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snipesimo
Messages: 764 Registered: February 2003
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This is their first response, I responded saying many others have the problem and I even requested one on an email address with no spam filters, I am awaiting their next reply.
Discussion Thread
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Response (Box Frank L.) - 01/19/2004 05:25 PM
Hello,
Thank you for contacting Electronic Arts technical support concerning
C&C: Renegade. Unfortunately, the Dedicated server is unsupported
software, and as a result we do not have the means to provide serial numbers.
The system does send out emails, but it can take possibly up to a day
to receive it.
What you might try is to add the Westwood Online email to your address
book, or specify that mail from it is not spam, and then re-submit your
request on the website. The email address for the FDS automailer is:
YourRenegadeFDSSerial@westwood.com
Thank you for contacting Electronic Arts Online Support,
Frank L.
EA Technical Support
Customer - 01/18/2004 10:46 PM
When will the Dedicated Serial service for WOL be back up? Currently
when a serial is requested from http://renegadeserver.westwood.com/RenegadeFdsReg/index.jsp no email is
sent out. Many others are having this problem and it is hindering the
survival of C&C Renegade. Please respond ASAP.
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EA's response to serial email problem [message #62799] |
Tue, 20 January 2004 13:43   |
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NukeIt15
Messages: 987 Registered: February 2003 Location: Out to lunch
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I never thought of sending CD's by mail as risky...I've gotten several CD's from friends online or even people I don't know and had them arrive in perfect condition.
On the other hand, I've had some unpleasant experiences with customer service in the past, and not just EA's...no major game publisher gives half a shit about the average consumer. I've had customer service emails for some companies trying to convince me that the game didn't have a CD key in the first place, when the installation clearly requires it. Then I've had problems reinstalling games after uninstalling because the morons in charge didn't have the brains to delete the registry entries, and the CD key was rendered invalid (taking about 10 or so e-mails to customer service before it was drilled through their heads that I was registering twice to MYSELF, not someone else). Customer DISservice, more like. "How may we abuse you?" :rolleyes:
"Arms discourage and keep the invader and plunderer in awe, and preserve order in the world as well as property. Horrid mischief would ensue were (the law-abiding) deprived of the use of them." - Thomas Paine
Remember, kids: illiteracy is cool. If you took the time to read this, you are clearly a loser who will never get laid. You've been warned.
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EA's response to serial email problem [message #62855] |
Tue, 20 January 2004 19:50   |
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snipesimo
Messages: 764 Registered: February 2003
Karma: 0
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Response (Box Frank L.) 01/20/2004 07:35 PM
Hello,
Ufortunately the last time I tested it was on Jan 10th, and it arrived several hours after request. However, as I stated earlier, we do not have the means to provide serial numbers, nor check the system that generates them, as the dedicated server is unsupported software.
Also, try going through http://westwood.ea.com > signup > login to your account to create a new nick to get a serial number for. Beyond that, I have no other way of helping. I'm sorry for the inconvenience.
Thank you for contacting Electronic Arts Online Support,
Frank L.
EA Technical Support
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EA's response to serial email problem [message #62906] |
Wed, 21 January 2004 04:02   |
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Blazer | I still don't buy the "we don't support that" crap. If the FDS isn't supported, why do they even have a page to request serials for it? You can't tell me theres not ONE person there who knows which box is the WOL servers, and has access to them. We just have to contact the right person. Since Dante has more contacts at EA than anyone else I know of, I nominate him 
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Isn't it posible to make a Keygen for the FDS, so you enter your Username/password and the genrator makes you a FDS-Serial out of it?
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