| EA's response to serial email problem [message #62695] |
Mon, 19 January 2004 18:24  |
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snipesimo
Messages: 764
Registered: February 2003
Karma: 0
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Colonel |
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This is their first response, I responded saying many others have the problem and I even requested one on an email address with no spam filters, I am awaiting their next reply.
Discussion Thread
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Response (Box Frank L.) - 01/19/2004 05:25 PM
Hello,
Thank you for contacting Electronic Arts technical support concerning
C&C: Renegade. Unfortunately, the Dedicated server is unsupported
software, and as a result we do not have the means to provide serial numbers.
The system does send out emails, but it can take possibly up to a day
to receive it.
What you might try is to add the Westwood Online email to your address
book, or specify that mail from it is not spam, and then re-submit your
request on the website. The email address for the FDS automailer is:
YourRenegadeFDSSerial@westwood.com
Thank you for contacting Electronic Arts Online Support,
Frank L.
EA Technical Support
Customer - 01/18/2004 10:46 PM
When will the Dedicated Serial service for WOL be back up? Currently
when a serial is requested from http://renegadeserver.westwood.com/RenegadeFdsReg/index.jsp no email is
sent out. Many others are having this problem and it is hindering the
survival of C&C Renegade. Please respond ASAP.
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| EA's response to serial email problem [message #62755] |
Tue, 20 January 2004 09:08  |
Jelly
Messages: 67
Registered: October 2003
Location: Canada
Karma: 0
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Recruit |
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Ha. That's nothing. I lost my Ren cd key and I called their tech support and you know nice guy and all. So they told me to photocopy the front of my discs then fax them down to them. Now after charges this cost me some money and yet I never received a response. Fuck EA
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| EA's response to serial email problem [message #62773] |
Tue, 20 January 2004 11:36 |
Alkaline
Messages: 1132
Registered: November 2003
Karma: 0
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General (1 Star)
Deleted |
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| Jelly |
Ha. That's nothing. I lost my Ren cd key and I called their tech support and you know nice guy and all. So they told me to photocopy the front of my discs then fax them down to them. Now after charges this cost me some money and yet I never received a response. Fuck EA
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While Ea generally sucks... in the case your the one to blame here, you lost your cdkey not them... Also they usually ask you to mail in your cds, not photocopy the front of your cds... i know this because when I got the game nothing was printed on the cdkey area. They told me I need to mail in the cds for them to give a new cdkey.
http://www.UNRules.com
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| EA's response to serial email problem [message #62799] |
Tue, 20 January 2004 13:43 |
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NukeIt15
Messages: 987
Registered: February 2003
Location: Out to lunch
Karma: 0
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Colonel |
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I never thought of sending CD's by mail as risky...I've gotten several CD's from friends online or even people I don't know and had them arrive in perfect condition.
On the other hand, I've had some unpleasant experiences with customer service in the past, and not just EA's...no major game publisher gives half a shit about the average consumer. I've had customer service emails for some companies trying to convince me that the game didn't have a CD key in the first place, when the installation clearly requires it. Then I've had problems reinstalling games after uninstalling because the morons in charge didn't have the brains to delete the registry entries, and the CD key was rendered invalid (taking about 10 or so e-mails to customer service before it was drilled through their heads that I was registering twice to MYSELF, not someone else). Customer DISservice, more like. "How may we abuse you?" :rolleyes:
"Arms discourage and keep the invader and plunderer in awe, and preserve order in the world as well as property. Horrid mischief would ensue were (the law-abiding) deprived of the use of them." - Thomas Paine
Remember, kids: illiteracy is cool. If you took the time to read this, you are clearly a loser who will never get laid. You've been warned.
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| EA's response to serial email problem [message #62855] |
Tue, 20 January 2004 19:50 |
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snipesimo
Messages: 764
Registered: February 2003
Karma: 0
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Colonel |
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Response (Box Frank L.) 01/20/2004 07:35 PM
Hello,
Ufortunately the last time I tested it was on Jan 10th, and it arrived several hours after request. However, as I stated earlier, we do not have the means to provide serial numbers, nor check the system that generates them, as the dedicated server is unsupported software.
Also, try going through http://westwood.ea.com > signup > login to your account to create a new nick to get a serial number for. Beyond that, I have no other way of helping. I'm sorry for the inconvenience.
Thank you for contacting Electronic Arts Online Support,
Frank L.
EA Technical Support
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| EA's response to serial email problem [message #62864] |
Tue, 20 January 2004 21:00 |
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IRON FART
Messages: 1989
Registered: September 2003
Location: LOS ANGELES
Karma: 0
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General (1 Star) |
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Don't get angry at the people @ tech support who are responding to your messages. They are not the one's who can do much about it.
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| EA's response to serial email problem [message #62867] |
Tue, 20 January 2004 21:06 |
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NukeIt15
Messages: 987
Registered: February 2003
Location: Out to lunch
Karma: 0
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Colonel |
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But they CAN pass your problems on to the higher-ups, and they don't always do that. Either that or the higher-ups give them a bunch of shit to shovel at you, and they simply pass it along no matter how little sense it makes.
"Arms discourage and keep the invader and plunderer in awe, and preserve order in the world as well as property. Horrid mischief would ensue were (the law-abiding) deprived of the use of them." - Thomas Paine
Remember, kids: illiteracy is cool. If you took the time to read this, you are clearly a loser who will never get laid. You've been warned.
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| EA's response to serial email problem [message #62887] |
Wed, 21 January 2004 00:26 |
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Dante
Messages: 1039
Registered: February 2003
Karma: 0
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General (1 Star) |
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| Blazer |
pardon my french, but thats fucking bullshit. "don't have means to check the system"???? What the hell. There has to be SOMEONE who maintains the servers, whover the guy is who reboots it when WOL goes down etc...FIND THAT GUY...FFS...damn red tape.
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Janitor = guy who reboots, when he trips over teh wire whilest mopping, he then plugs it back in, wala... WOL reboots.
Must have been spring cleaning last week?
RenEvo
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