| Ebay customer support [message #450884] |
Sun, 07 August 2011 13:32  |
Jamie or NuneGa
Messages: 954
Registered: June 2007
Karma:
|
Colonel |
|
|
So I have been doing a lot of buying and selling on ebay in order to make some extra cash, had a very weird problem whereby bidders couldn't bid on my items and as a result lost a lot of money ( anyone know anything about this). Anyway the money doesn't bother me too much what pissed me off was the dunce on the other side of the ebay chat window who seemed like he was reading an instruction manual and copy and pasting ( badly at that).
Heres the live chat... It took a lot of self control for me to not insult this guy, especially as he took about a minute to reply to every comment, then had the balls to ask me to reply quicker.
Andrew Dereks
Welcome to Live Help, my name is Andrew. How may I be of assistance?
imajamie
hi
Andrew Dereks
Hi Jamie.
imajamie
I have just arrived home to find there was an error or glitch with ebay that resulted in none of my items being bid on past 3 pm today
imajamie
as far as I can see
imajamie
All items ended around half 6 tonight
Andrew Dereks
Just to clarify, are you concerned about the time the listing has ended?
imajamie
No sorry, I didn't explain that well
imajamie
Had a buyer message me telling me he could not bid
imajamie
Believe the same thing has occurred on all my items ending today
Andrew Dereks
I see. It could be that the buyer has encountered a limit on their account, or they placed their bid at the lastr minute of the auction.
imajamie
The thing is, it has occurred on 6 items. They are popular items where bids are usually placed in the last minute of selling
imajamie
however it seems that no bids were placed after 2pm today BST
Andrew Dereks
If you do not complete the process of submitting a bid before the listing ends, your bid will not be accepted.
Andrew Dereks
When you first pull up a listing page, your Internet browser will usually save a copy of that page in the browser's cache. You should make sure that you are accessing the most recent version of the page by using your browser's "Reload" or "Refresh" button.
imajamie
ok, cheers captain obvious
imajamie
you still don't understand my problem
imajamie
It looks as if buyers were unable to bid on 6 of my items after 14:11 bst today
imajamie
as a result I have lost a lot of money
imajamie
I am trying to discover if there was a glitch or server fault with ebay today
imajamie
a reason why the buyers could not bid my (the sellers) items
Andrew Dereks
I completely understand your point. I can see that there's nothing wrong with your listings, and we have not received any complaints from other sellers regarding this.
Andrew Dereks
You may ask the buyers to contact us directly for furtehr assistance. Note that to keep eBay safe, a member may be asked to verify their account through a credit card in order to bid. This is to avoid Unpaid Items.
Andrew Dereks
Also, members who have multiple Unpaid Item records may be blocked from bidding.
imajamie
the buyer that messaged me over item 270791589739 has a 100% feedback score, this item would usually sell at £25 minimum, and have several bids during the last 5 minutes of selling, yet today there were none
Andrew Dereks
Instead of contacting you, why don't you ask the buyer to contact us directly as it is WE who can investigate further.
imajamie
ok, who can I contact for further investigation?
Andrew Dereks
You can get back to us for further concerns.
imajamie
Is there someone I can contact who can look into whether buyers were able to bid?
Andrew Dereks
Aren't you satisfied with this conversation? If so, you can close it now and open a new one. A new customer service agent will be able to assist you.
imajamie
Are you just reading stuff off a sheet? Or do you actually know about ebay?
Andrew Dereks
I've been here for a number of years, so I'm confindent of what I'm saying.
imajamie
Good, then can you tell me who I can talk to that can investigate into my problem. It sounds like it is a rare issue therefore likely it will need special 'treatment'.
Andrew Dereks
Please ask your buyers to contact us directly so we can investigate. This means that we can investigate on the issue. I hope this makes sense.
Andrew Dereks
And I would apprecaite iof you could respond quickly.
imajamie
have only had one buyer contact me
imajamie
but will ask him to contact you
Andrew Dereks
Yes please.
Andrew Dereks
Is there anything else you wish to disccuss?
imajamie
Is there no one I can contact?
Andrew Dereks
There's none.
imajamie
well thats very useless to me, I have to hope that one buyer, who probably won't care enough to contact you guys will contact you for me.
<------- here did the same as hanging up
Chat Session Ended, Goodbye. (5010)
I found it very amusing when he decided I just didn't know about the refresh button on my internet browser.
Jamie is a guys name in Europe...
|
|
|
|
Search
Help
Members
Register
Login
Home
